Frequently Asked Questions
If you have any questions or need any assistance, please email us at support@flaxta.com at any time.
General questions
What/Who is Flaxta?
Flaxta is a young brand formed by a dedicated group of people with a passion to make a difference and create something new. We're committed to redefining sports protection through a considered approach to performance, style, and innovation.
Our products include a range of snow sports helmets, goggles, and back protection, as well as shin guards and head protection for football, each featuring world-class technologies and concepts.
We believe that by exploring both analog and digital solutions, we can improve the level of safety and create better protection for athletes.
At Flaxta, we're committed to being an inclusive brand, and we welcome everyone to contribute and be a part of our journey. Our ultimate goal is to help you practice your passions and sports with a higher level of protection and safety, and we're constantly striving to achieve this through innovation and collaboration with our community.
Where can I buy Flaxta products?
You can order Flaxta products directly from our official online store, which is where you are currently located. If you prefer to see our products in person, you can also check out one of our retail locations near you using our store locator. We want to make it easy for you to access our products, whether online or in-store, so please don't hesitate to reach out if you have any questions or concerns.
Order
How do I order?
Ordering from Flaxta is easy. Simply add the product you want to purchase to your cart and proceed to the checkout. We'll guide you through each step of the checkout process to ensure we have all the necessary details to ship your product to you.
We accept a variety of payment methods, including Visa, Mastercard, Klarna, PayPal, and many more. This way, you can choose the payment option that works best for you and feel confident that your payment will be secure.
If you have any questions or concerns about the ordering process or payment options, please don't hesitate to reach out to our customer support team. We're here to help you every step of the way."
How can I return/cancel my shipment?
You can always cancel your shipment, and return within 30 days. More information on returns can be found on the right of withdrawal page.
What's your return policy?
We offer 30 days easy return and money-back-guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping
Where do you ship?
We offer shipping to United States, Canada and countries within the European Union, as well as the UK.
What's your delivery time?
Estimated delivery times for our products are typically between 2-7 days, though it may take up to 10-15 days for deliveries in the UK. However, please note that shipping times may vary for some remote areas. You can see the detailed shipping details below to get a more accurate estimate for your specific location.
We work hard to ensure that your order is delivered to you as quickly and efficiently as possible.
What are the shipping costs?
We offer shipping to United States, Canada and countries within the European Union.
| Region | Shipping time | Shipping Policy |
| Austria & Germany | 1-3 days | Free shipping on all orders |
| Sweden | 2-5 days | Free shipping over 1000 SEK. For orders under 1000 SEK, there's a 70 SEK shipping fee. |
| Denmark | 2-5 days | Free shipping over 1000 DKK. For orders under 1000, there's a 50 DKK shipping fee. |
| Rest of EU | 2-5 days | Free shipping over €90 EUR. For orders under €90 EUR, there's a €6 EUR shipping fee. |
| United Kingdom | 10-15 days | Free shipping over £100. For orders under £100 there's a £6 shipping fee. |
| United States | 2-5 days | Free shipping over $90 USD. For orders under $90, there's a $6 USD shipping fee. |
| Canada | 3-7 days | Free shipping over $150 CAD. For orders under $150, there's a $15 CAD shipping fee. |
If you're located outside of our current shipping zones, please send an email to support@flaxta.com and we'll investigate to see if there's any way we can still arrange for shipping to your location.
Customs
Will I be charged customs for my order?
For orders being shipped outside North America and EU, import duties and taxes may be charged. These charges are set by the Customs Authority of the destination country. Since these charges are different for different countries, Flaxta cannot predict the amount. We advise you to contact your local customs office for further information.
For UK orders: All UK orders include VAT and import duties. There are no additional charges or fees that you have to pay upon receiving the product.
Remember, if you have any questions, please email us at support@flaxta.com at any time.
